TYLER J. TURK
RED HAT CERTIFIED ENGINEER
Possesses strong knowledge of managing, maintaining and implementing computer systems and dedicated servers. Hands-on experience designing networks, configuring systems and working with different software deployment methods. Dedicated, self-motivated hard worker with recognized interpersonal skills, capable of communicating equally well with subordinates, peers, managers and executives.
EDUCATION:
PROFESSIONAL EXPERIENCE:
Dedicated Linux Systems Administrator 2 - Electronic Arts
Develop scripts and assist in managing Electronic Arts' infrastructure at Rackspace including work with Chef, python, and MySQL
* Red Hat Certified Engineer - January 28, 2013
* Configure filesystems including mountpoints using automount with nfs
* Automation development using python to assist with server deployment
* Use bash and awk to automate tasks and parse input/output
* Configure networking interfaces, DHCP, DNS records, and software firewalls (iptables)
* Experience working on servers using Red Hat Enterprise Linux 4, 5 and 6 and Ubuntu
* Resolve issues via DRAC and console access when network connectivity is unavailable
Linux Systems Administrator
Apply creative problem-solving techniques to identify the source of problems on dedicated RHEL servers, script to automate tasks, set up software firewalls, perform full server configuration (dhcp, dns, ftp, httpd, iptables, mysql, pxe)
* Red Hat Certified Systems Administrator - July 18, 2012
* Configure Postfix/Sendmail on dedicated servers
* Configure filesystems including mountpoints using automount with nfs
* Install and Identify MySQL issues and resolve, configure replication
* Use bash and awk to automate tasks and parse input/output
* Perform kernel upgrades and software patching/installs
* Configure networking interfaces, DHCP, DNS records, and software firewalls (iptables)
* Experience working on servers using Red Hat Enterprise Linux 4, 5 and 6 and Ubuntu
* Resolve issues via DRAC and console access when network connectivity is unavailable
IT Administrator (Information Systems Security Officer)
Manage all internal and external Information Technology assets and systems throughout the company including the internal and external website, network infrastructure, Active Directory and domain infrastructure, KnowledgeTree document management system, Property Control System, VPN access, CVS, SVN and remote access.
* Designed Visio drawings showing critical service systems and network configuration
* Configured and installed OSTicket for help desk ticketing system (PHP)
* Developed internal IT asset management system using PHP and MySQL
* Developed a Property Control Software System in Visual C++
* Managed Red Hat Enterprise Linux server hosting CVS service
* Managed Windows Server 2003 hosting Active Directory, DNS, IIS and network file storage
* Classified (Secret) work environment – auditing and verifying compliancy with NISPOM
Overnight Floor Manager
Monitored SLA performance and assisted overnight technicians with supervisor escalations. Generated nightly and monthly reports to be sent out to contracted Internet Service Providers for review. Handled NOC escalations and documented outages on internal announcer.
* Maintained complete current information regarding ISP services and outages
* Handled supervisor escalations
* Managed overnight technicians
OneSupport Representative
Stationed in San Marcos, Texas. Handled inbound “advanced support” phone calls and remote support sessions. Advanced support consisted of virus removal, computer optimization, peripheral configuration, network configuration (with routers and switches), software updates and configuration, hardware configuration and data availability.
* Trained newly hired OneSupport agents on protocol and procedure
* Mentored newly hired technicians after training process to ensure quality of technician.
* Developed scripts to automate tool installation
* Handled 7-10 remote sessions while taking phone calls
* Worked remotely without supervision and maintained quota
Technical Support Representative Level 2
Stationed in San Marcos, Texas. Handled inbound DSL technical support phone calls and chats. DSL support consisted of basic internet connectivity, email and antivirus troubleshooting. Worked within Remedy for ticket submittal to repair and NOC.
* Became point of contact for PUC supervisor callback resolution
* Assisted coworkers with resolving customer issues via internal messaging client.
* Developed internal website as a guide for newly hired technical support representatives
* Took chat sessions while taking phone calls
* Escalated tickets to repair department using Remedy
* Mentored new hire technicians immediately following training
References Available Upon Request.